Support

Gander lets you pay someone nearby (a Gander) to go look at something for you and stream what they see, live. Post a request describing the place and what you want checked, and a Gander accepts and heads there.

Posting a request is free. When a Gander is selected, you review the booking estimate and approve an initial maximum payment amount before the booking is confirmed. Travel is finalized after arrival verification. If final travel costs exceed that initial maximum, we may ask your payment provider to increase the authorization at completion. If approved, the final charge can exceed the initial maximum; otherwise, it stays capped at that amount. Extra time and tips are separate payments.

Nothing is charged or held when you post a request or a Gander expresses interest. After selection, when you confirm payment, we normally place a temporary hold for the approved maximum. The final amount is charged when the session ends, and any unused hold is released, not refunded. If your payment method cannot support a hold, the maximum is charged at payment confirmation and any difference is refunded after completion. Your bank determines when releases or refunds appear.

Cancelling before payment confirmation is free. After payment confirmation, a cancellation fee may apply for time and travel, subject to the free-cancellation grace period. The app shows any fee before you confirm cancellation. For a payment hold, only the cancellation fee is charged and the remaining hold is released; if payment was already charged, the refundable amount is returned to your original payment method. Once a live session has started, end it from the session screen instead.

Ganders must stay in publicly accessible areas. No trespassing onto private property. Covert or hidden recording of people is never allowed. Both requesters and Ganders agree to be respectful and lawful. Report anything that feels unsafe from the Safety Center in the app.

Open the Account tab in the app and switch your role to Gander mode. You'll get access to the Gander dashboard where you can go online, accept nearby requests, and earn money.

In the Gander app, open Account → Help & Support → Report a problem, pick the reason that fits, and describe what happened. Our team reviews every report. You can also email us directly.

Email us at support@ganderapp.net from the address on your account and ask for deletion. We'll confirm and take care of it.